1. Q: What certificates does MK Truss have?
—CE, SGS and TUV certificate.
2. Q: What is the terms of payment?
—We accept T/T, 40% of invoice value as deposit, 60% balance paid before shipment, and some others.
3. Q: Where is MK TRUSS located?
—MK TRUSS has a factory and office located at No. 6, Dengwutang Dukeng Ind. Zone, Nanhai District, Foshan City, China.
4. Q: How do I make a purchase?
—Simply navigate to the product you are interesting in purchasing, then click one the “Contact us” button. Send the email and tell us what you need.
5. Q: I’m not sure which items is suitable for my application, are you able to help?
—Yes, we can ! We have a vast knowledge in all products we stock and are happy to assist an provide customers with advice on any application and budget . Email us mktruss@163.com or Call us on +86-0757-86403766
6. Q: Do MK TRUSS accept OEM order?
—Yes, we welcome OEM order as well.
7. Q: How long is the delivery time?
—We keep some of our standard truss in stock, so they will be delivery within 5 business days. Others will be about 15-25 days.
8. Q: Can I view your products and factory in person?
—Of course you can! We welcome you to visit our factory. Our products are on the showroom and we’ll happy demonstrate our gear.
9. Q: What is MK TRUSS’s commitment to customer service?
—We are committed to good old fashioned customer service. We are constantly reviewing your feedback to improve and enhance your purchasing experience. You can tell us what you think by sending us an email at mktruss@163.com .
10. Q: How do I provide general feedback?
—We are always interested in knowing how we can improve our products and service , so please email us at mktruss@163.com.
11. Q: What is your after-sales service?
—Free parts provided once broken within one year.
12. Q: How long is the warranty?
—MK TRUSS offer one year free warranty for the product due to different broken reasons.